Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All products provided by Devine Prints are uniquely manufactured according to the specific requirements of our clients. Consequently, we are unable to offer refunds unless there is a discrepancy between the final product and the original order, or the product is found to be defective.
If a cancellation decision is made subsequent to the approval of artwork for printing, full reimbursement may not be granted. Please be informed that if our artistry services have been engaged, the refundable amount, if any, will be adjusted to exclude these charges.
In the event that you choose to cancel your order during the printing process for any reason, it is important to note that refunds may not be applicable unless we are unable to fulfil the order within the stipulated production timeframe. While our turnaround times are reliable indicators of our usual service speed, they are not unerring and are subject to changes.
We must emphasize that we cannot be held liable for any failure on the part of any courier or delivery service employed to deliver the goods. Further, we cannot accept any consequential loss incurred by the customer due to any action or inaction of our firm or any representative acting on our behalf.
Lastly, we strive to ensure the highest level of accuracy in your product. However, please note that quantities and paper weights may have a tolerance of up to 5%. The dimensions of print sizes are also subject to a margin of error of 3mm on each side.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {hello@devine-prints.co.uk} and send your item to:
Devine Prints
Birch House Business Centre
Hen Lon Parcwr
Ruthin
LL15 1NA
To return your product, you should mail your product to:
Devine Prints
Birch House Business Centre
Hen Lon Parcwr
Ruthin
LL15 1NA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {hello@devine-prints.co.uk} for questions related to refunds and returns.